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New Job Offer @Liedekerke: IT Helpdesk

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29/11/2017

To strengthen its IT team our Brussels office is looking to recruit an IT Helpdesk colleague.

Our firm’s lawyers need a modern, efficient information and communications system. The ICT department plays a key role in this, providing a high level of technical assistance and setting up new applications. Analysis of new projects, hardware and software support, a user service desk, network administration and database management are also among the department’s essential services.

 

Job Description

  • Provide IT helpdesk support and resolve problems to the end user’s satisfaction
  • Monitor and respond quickly and effectively to requests received from internal customers
  • by answering inbound telephone calls, serving end-users face-to-face on our support desk and handling electronic requests (mails)
  • Ensure the application and follow-up of the pre-established procedures
  • Draw up instructions and manuals, so that knowledge gained is stored and can easily be delivered to internal customers
  • Be the gatekeeper towards second line support and make sure all potential solutions are investigated fully before escalating to the second line team
  • Propose improvements for the support process

The problems can be very different and usually relate to:

- Networks: wifi,...

- Laptops

- Applications: Office, Internet Explorer, Share Point

- Telephony: Mobile, Skype, Android, iOS


Knowledge, Skills and Abilities

  • You are:
      o customer oriented
      o stress resistant
      o flexible and willing to work in shifts (between 8 am and 6.30 pm).
      o good in multitasking and setting priorities
  • You have a service-minded and solution-driven attitude
  • You like to work in a team, but can manage your own package autonomously
  • You work in an organized and structured way
  • You have a good understanding of technology and are willing to learn and extend your IT knowledge
  • You preferably already have 1 to 2 years of experience in a similar role
  • You have very good oral and written communication skills
  • You can easily communicate in Dutch and French and have good knowledge of English
  • You master the difficult-to-find combination of affinity with IT and strong communication skills: you can solve a technical problem and explain it in an understandable language

 

Click here to download the job offer in PDF

Click here to apply online

Click here to view our job offers

 

If you are looking for a new challenge, let’s discuss! Contact us or send your cv and motivation letter to:

Contact us or send your résumé to:

Catherine Hubin – HR Legal Manager / Annick Verstraete HR Manager